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Career Opportunity

WAI is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, disability, veterans’ status, or any other characteristic protected by law.

WAI is always looking for the best, most qualified people to join our team. With a broad range of opportunities often available at various locations, your career potential is endless.

We look forward to sharing more information with you about career opportunities with WAI. To contact Human Resources representative, please email us at: resumes@waiglobal.com

Customer Service Representative – Ft. Lauderdale, FL

Job Summary

Serves customers by providing product and service information; resolving product and service problems; and assisting customers to complete their orders. Responds to telephone or written inquiries from customers, and supports sales activities.

Primary Responsibilities

  • Receives incoming calls, order entry, and provides information on product availability, pricing, delivery and any additional information needed by the customer
  • Cross train and assist in other functional areas such as purchasing, purchase orders, expediting, rescheduling, order confirmation, and Proforma processing
  • Interfaces with other internal departments to help resolve pricing, credit, inventory, shipping, quality and technical issues
  • Checks inventory levels for selected accounts to analyze potential unexpected inventory depletion and notifies sales team
  • Supports Business Development Group by carrying out delegated tasks in accordance with established procedures, including customer follow-up
  • Demonstrates a thorough understanding of company products and services
  • Advise customers on applicability and interchangeable products by referring to catalogs and computerized information systems
  • Qualifies new prospective accounts and communicates this information to the Customer Service Supervisor or Manager
  • Demonstrates a basic understanding of the major accounts assigned within the team, and provides insights and feedback to the Customer Service Supervisor or Manager
  • Generate outgoing calls specifically for the purpose of increasing sales to existing customers by building relationships and following up on existing business opportunities
  • Performs general clerical duties, such as data input, filing and retrieving of records, photocopying, etc
  • Organizes current documents to ensure that they are easily accessible to Account Managers and the team
  • Maintain current company knowledge of the product line, parts, features and benefits
  • Resolves customer inquiries and concerns for a positive resolution
  • Processes E-store and EDI (Electronic Data Interface) orders
  • Support chat function for website
  • Perform other duties as assigned

Job Requirements

  • High school diploma or GED
  • 3+ years of relevant experience
  • Microsoft Office, ERP, Infor LN (BAAN) experience a plus
  • Office call center experience a must and proficient with 10-key pad
  • Excellent communication skills (written & verbal)
  • Customer focused mindset – maintaining professionalism
  • Detail oriented with effective time management. Conflict resolution and problem solving
  • English, Bi-Lingual helpful
  • Must have clear speaking voice and excellent communication skills when dealing with internal and external customers
  • Must be authorized to work in US

 

Product Manager – Ft. Lauderdale, FL

Job Summary

WAI offers a competitive salary, complete benefit package including 401(k) and an excellent working environment.

  • New number additions to existing product lines
    • Check VIO’s and estimate replacement rates
    • Pricing survey to determine sales price in the market
    • Competitive analysis to determine industry share and pricing strategy
    • Sales projections for forecasting and budgeting in collaboration with sales team
    • Determine target customers with sales group
    • Advise SBU manager on parts to add

  • New product line development
    • Use industry sources to get total market available
    • Determine market share by existing supplier
    • Determine price point in the Marketplace
    • Work with SBU manager on potential for sourcing
    • Make recommendation to VP of Aftermarket Sales

  • Pricing
    • Research competitive pricing on Aftermarket product lines
    • Do annual price comparisons between new and reman lines
    • Make recommendations for annual price increases
    • Determine corporate costs and trends going forward

  • Competitive Research
    • Determine competitor strengths and weaknesses
    • Review research with sales group
    • Develop programs to attack weaknesses that competitor exhibits
    • Quantify WAI advantages over competitors
    • Develop campaigns where appropriate to take share from weak competitors

  • Business Models
    • Keep models for new business current for Standard cost and new numbers
    • Do separate models for RE, Distributors, Wiper Motors, Coils

  • Customer communication
    • New Number Announcements as needed
    • Coordinate pricing and product implementations with customers through sales administration
    • E-Mail blasts from sales/marketing to announce new programs and products
    • Fill data requests from retailers and groups

  • Advertising
    • Coordinate industry advertising strategy with sales
    • Create advertising campaigns for annual spend
    • Develop program flyers for sales support by product category
    • Work with graphics suppliers to implement strategies

  • Manage interchanges
    • New and reman interchanges for all Aftermarket product lines
    • Develop relationships with customers through sales team to access critical competitive data on a continuing basis
    • Stay engaged in prospecting by sales team

  • Price Quotes
    • Compile needed information
    • Develop product selection and target numbers
    • Webfetch research format to drive selected numbers
    • On line research of WAI and competitor pricing
    • Corporate margin enhancements
    • Potential supplier price reductions due to volume increases

  • Sales Forecasting
    • Coordinate sales operations meetings and product forecasting with sales group
    • Develop reports with sales to coordinate budget calendars with product demand
    • Coordinate new customer demand with operations and forecasting
    • Coordinate new product rollouts with forecasting from sales group.

 

Account Manager – Ft. Lauderdale, FL/ Exton, PA

Description WAI offers a competitive salary, complete benefit package including 401(k) and an excellent working environment. Primary/Key Responsibilities

  • Develop and implement strategies to achieve sales and margin targets
  • Pursue sales opportunities and drive to fruition through functional areas of the company
  • Manage sales and margin performance for assigned accounts
  • Manage pricing for assigned accounts
  • Work with forecasting and planning team to ensure proper product availability and avoid excess inventory
  • Complete targeted sales and margin initiatives
  • Profile potential new accounts
  • Complete yearly forecast, sales and margins for assigned accounts
  • Interface with department managers for problem resolution and continuous improvement
  • Visit customer facilities and trade shows when required
  • Develop an extensive, detailed and thorough working knowledge of each assigned account
  • Monitors accounts, analyzes lost sales and takes proactive remedial actions
  • Interface at an advanced level with customer service to ensure service levels
  • Provide feedback from customer base to management to communicate areas in need of attention, such as service levels, pertinent industry information, market pressures, and others
  • Develop a thorough in-depth knowledge of the industry, market place, product line and competition
  • Develop a competent level of understanding and use of all computer programs necessary to perform job duties
  • Ensures the prompt resolution of customer concerns regarding pricing, deliveries, quality and warranties
  • Maintain solid relationship with internal personnel